Frequently Asked Questions
How does the Cordless Pet Trimmer work?
The Cordless Pet Trimmer works by using gentle, high-speed blade movement to safely and smoothly trim your pet’s coat without pulling or snagging. Its quiet motor keeps pets calm, while the precise cutting action helps remove excess fur, prevent matting, and improve airflow to keep them cooler - especially in the summer months. The consistent trimming motion maintains an even cut, helping your pet look well-groomed and feel more comfortable from head to tail.
Is it safe for sensitive pets?
Yes! The trimmer is designed with a low-noise motor and smooth-cutting blades to keep even anxious or sensitive pets calm. It trims gently without pulling, making grooming stress-free for both you and your furry friend.
Where are you located?
Our head office is located in Sunshine Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Where can I use the Cordless Pet Trimmer?
You can use the Cordless Pet Trimmer anywhere - at home or outdoors. Its cordless design makes it perfect for grooming your pet wherever they feel most relaxed, whether that’s on the couch, in the backyard, or even during travel.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at strongaussiedeals@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.